Web Ordering
Our ordering system is straightforward the chosen item/items from the shopping basket, log in or create a new account, enter the required details and click the payment box to process your credit card. You will then receive an email confirming your order details and current order status.
Your emailed order confirmation document does not signal our acceptance of your order. We reserve the right to accept or cancel your order placed on this website without the need to give explanation or reason. Upon cancellation of your order we will immediately issue a credit to your credit/debit card used in the original order for the amount charged. A contract is formed with the customer when the ordered items have been dispatched.
Under the Distance Selling legislation, you have an option to cancel your order within 7 days (Cooling-off period) which commences from date of delivery. Please note, it is the customer's responsibility to ensure the goods are returned safely to us and the customer must pay all postage costs. Please see our returns policy for more information.
Any discounts, promotional offers or vouchers cannot be used in conjunction with each other. Only one discount, promotional offer or voucher can be used on a single order.
Online Payment Security
We have teamed up with SagePay Payments to process credit card transaction for our website. SagePay Payments employ a system called Secure Socket Layer encryption technology to encrypt your credit card information while travelling the Internet. This is exclusively handled by SagePay Payments.
SagePay Payments are certified and approved by several leading financial institutions and their systems and security controls are based on current industry standards. There are several layers of technology in place to ensure the confidentiality, authentication and integrity of information.
- SagePay Payments have been accredited with the AIS (Account Information Security) certification by VISA and is one of the few companies in Europe to achieve this. This shows our commitment to above industry standard in every aspect of payment processing.
- Information is sent to us from businesses via the internet and we connect to financial institutions with whom we are fully certified and approved.
- All information when in transit via the internet is encrypted (128bit SSL) to ensure confidentiality of sensitive data.
- All messages sent to us and the responses from us are authenticated using digitally signed digests.
- All requests are verified against a legal list of IP address and referring URLs.
- Our technical infrastructure is located in secure co-location facilities that have 24x7 manned security and advanced building management systems along with environmental controls.
- Critical servers and applications are monitored constantly to threshold levels and SagePay Payments staff is instantly alerted via our real time monitoring and alerting service.
- All connections to the financial institutions are over private dedicated leased circuits, backed up with ISDN lines and in certain cases VPN connections over the internet.
- The network is designed to be highly resilient with duplicate and triplicate systems in place depending on the critical nature of each component. SagePay Payments are registered with the data protection commissioner as a "Data Processor". Cardholder information is encrypted and not displayed in our reporting systems
Payment Method
In conjunction with SagePay Payments we accept all major credits cards. Please see list below:
MasterCard, VISA, 3V VISA Vouchers & Prepaid Mastercard
Pricing & Vat Rate
All our advertised prices are in Euro and include VAT at the appropriate rate.
Product Information & Trade Marks
We aim to provide our customer with the best information relating to the product being viewed. We take great care and work closely with our suppliers to provide you with the most up-to-date images and product descriptions but from time to time we do make mistakes, so if you spot one, please let us know. We reserve the right to make alterations to product information and prices without prior notice and cannot be held responsible for any inaccuracies found on our web site.
About Children (Under 18)
For their protection, we ask that children and young people do not place an order or submit personal information to us. We are happy to receive orders on their behalf by their parents or guardian.
Cookies
Web cookies are text files, which are stored on your computer. They are used to help enhance the shoppers experience on our web site and without them the shopping cart system is unable to record your product purchasing.